Privacy Policy
Effective Date: 07-0702026
At Carbonize, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or make a purchase. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide when using our website, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party payment providers)
- Order history
- Account information
- Any information submitted through our contact forms or customer support requests
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Deliver products and services
- Provide customer support
- Respond to your inquiries
- Improve our website and shopping experience
- Send order confirmations and shipping updates
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory requirements
- Send promotional emails if you have chosen to receive them
Payment Information
For your security, Carbonize does not store your complete payment card information. All payment transactions are securely processed through trusted third-party payment providers using industry-standard encryption.
Cookies
Our website uses cookies to improve your browsing experience and enhance website functionality.
Cookies help us:
- Remember your preferences
- Keep products in your shopping cart
- Analyze website traffic
- Improve website performance
- Deliver a better shopping experience
You may disable cookies through your browser settings, although some features of the website may not function correctly.
Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties that assist us in operating our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Marketing and email service providers
- Analytics services
These providers only receive the information necessary to perform their services and are required to protect your information.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Although we implement strong security practices, no online transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of the information we hold about you
- Object to certain types of data processing
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
General Inquiries
Email: inquiries@carbonize.com.au
Sales
Email: sales@carbonize.com.au
Accounts
Email: accounts@carbonize.com.au
We will respond to your inquiry as soon as reasonably possible.