Shipping Policy
At Carbonize, we are committed to delivering your order safely and efficiently. Please read the following Shipping Policy to understand how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after payment has been successfully received and verified. Orders are typically prepared for shipment within 1–3 business days, excluding weekends and public holidays.
During periods of high demand, promotional events, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will notify you as soon as possible.
Shipping Destinations
We ship to customers across Australia and selected international destinations. Shipping availability may vary depending on your location and the products ordered.
If your country is not available during checkout, please contact our team for assistance before placing your order.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery location, package size, weight, and shipping method selected.
Any applicable shipping fees will be displayed before your order is confirmed.
Delivery Time
Delivery times vary depending on your location and the shipping service selected.
Estimated delivery times are provided as a guide only and are not guaranteed. Delays caused by courier services, customs processing, weather conditions, or other circumstances beyond our control may affect delivery.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available. You can use this information to monitor the progress of your shipment.
International Shipping
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.
These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.
Delivery Address
Please ensure that your shipping address is complete and accurate before submitting your order.
Carbonize is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in resolving it.
Please retain all packaging materials and provide photographs if your shipment arrives damaged.
Shipping Restrictions
Certain oversized or specialty automotive products may require additional handling or freight services. Delivery times and shipping costs for these items may differ from standard shipments.
Some products may also have shipping restrictions depending on your location or local regulations.
Delayed Deliveries
While we work closely with our shipping partners to ensure timely delivery, Carbonize cannot guarantee delivery dates and is not liable for delays caused by circumstances beyond our control, including courier disruptions, severe weather, customs inspections, or other unforeseen events.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our team.
General Inquiries
inquiries@carbonize.com.au
Accounts
accounts@carbonize.com.au